Doulos University is committed to providing clear and transparent information regarding tuition payments, refunds, course enrollment, and cancellations. This Refund and Returns Policy explains the general conditions that apply to payments made for University courses and programs.
1. Course and Program Payments
Payments made to Doulos University may relate to course tuition, program enrollment, applicable fees, or other approved University services.
Students should review the applicable course, program, tuition, and payment terms before completing a payment.
2. Refund Eligibility
Refund eligibility may depend on the course or program, the timing of the request, the student’s enrollment status, and the applicable enrollment or payment terms.
Submitting a refund request does not automatically guarantee that a refund will be approved.
3. Refund Requests
Students who wish to request a refund should contact Doulos University through the official contact information provided on the University’s website.
Refund requests should include sufficient information to identify the student, course or program, payment, and reason for the request.
4. Course Withdrawal
Students who withdraw from a course or program should notify Doulos University as soon as possible.
Any refund associated with a withdrawal will be reviewed according to the applicable University terms and the circumstances of the withdrawal.
5. Non-Refundable Payments
Where a payment or fee is specifically identified by Doulos University as non-refundable, that payment or fee will not be eligible for a refund except where required by applicable law or expressly approved by the University.
6. Refund Review
Refund requests may be reviewed by the appropriate University administrative personnel. The University may request additional information or documentation when necessary to evaluate a refund request.
7. Approved Refunds
When a refund is approved, the refund will generally be processed using the applicable payment method or another appropriate method determined by Doulos University.
Processing times may vary depending on the payment method, payment provider, financial institution, and other processing requirements.
8. Failed or Duplicate Payments
If a payment appears to have failed but funds were deducted from the student’s account, the student should contact Doulos University and provide the relevant payment or transaction information for review.
Duplicate payments may be reviewed and, where appropriate, processed according to the University’s applicable payment procedures.
9. Scholarships and Financial Assistance
Scholarship or financial assistance amounts are subject to their applicable terms and approval. A scholarship application or request does not guarantee approval or create an automatic right to a refund.
10. Founding Cohort and Special Pricing
Payments made under Founding Cohort pricing, specialized program pricing, promotional pricing, or other special tuition arrangements may be subject to specific terms communicated at the time of enrollment.
Students should review the applicable terms before completing payment under a special pricing arrangement.
11. Course Cancellation or Changes by the University
If Doulos University cancels, postpones, or materially changes a course or program, the University may provide applicable options to affected students according to the circumstances and applicable enrollment terms.
12. No Physical Product Returns
Doulos University primarily provides educational courses, programs, digital learning materials, and related academic services. Therefore, physical product returns generally do not apply to University course enrollment or tuition payments.
13. Payment Disputes
Students should contact Doulos University directly to resolve payment or refund concerns before initiating a payment dispute through a financial institution or payment provider.
Students should retain payment confirmations, receipts, transaction references, and other relevant records when submitting a payment or refund inquiry.
14. Changes to This Policy
Doulos University may update this Refund and Returns Policy when necessary to reflect changes in its courses, programs, payment procedures, or applicable requirements.
The version published on this page will represent the current policy.
15. Important Institutional Disclaimer
Program availability, academic credit, institutional authorization, accreditation status, professional or licensure eligibility, and physical-campus operations remain subject to applicable institutional and government requirements. Payment of tuition does not by itself establish accreditation, licensure eligibility, degree status, or any other status that is not expressly confirmed by Doulos University.
16. Contact
For questions regarding refunds, withdrawals, cancellations, payments, or returns, please contact Doulos University through the official contact information provided on the University’s website.